Abstract WP337: Role of the Outreach Manager in a Multi-Hospital Acute Stroke Network
Purpose: To describe the role of the Outreach Manager in helping to develop and grow a multi-hospital acute stroke network
Background: With the availability of formal Comprehensive Stroke Certification, stroke networks are becoming more defined, with higher levels of care being provided at regional comprehensive stroke centers (CSC). It is crucial for CSCs to build and maintain relationships with Primary Stroke Centers (PSC) and Emergency Medical Service (EMS) providers. The Outreach Manager serves a key role in relationship building, provides vital education and feedback to referring sites, and identifies new opportunities for collaboration.
Methods: The Outreach Manager serves a variety of key functions aimed at maintaining internal and external relationships:
Initiates and maintains consultative and collaborative relationships with key personnel at referring hospitals
Monitors all inter-facility patient transfers and referrals to ensure effective and efficient processes
Maintains transfer agreements as appropriate
Tracks all direct stroke admissions including those of emergency medical transport teams
Provides education, feedback and consultation with referring providers
Evaluates and manages various telemedicine platforms
Reviews and refines processes related to hospital network
Identifies new opportunities for collaboration
Networks with professional organizations and community stroke leaders
Results/Conclusion: The position of Outreach Manager has the potential to greatly impact an evolving multi-hospital acute stroke network. Successful implementation of the role increases knowledge of available stroke resources. Ongoing outreach helps to strengthen the affiliation between the CSC and referring providers. Relationship building and oversight is essential for growth and development of the CSC and the overall network.
- © 2012 by American Heart Association, Inc.