Abstract WP344: Effective Nursing Strategy to Accurately Document Patient/Family Education
Background: Evidence based guidelines recommend education be provided to stroke patients and their family/caregivers on stroke pathology, stroke prevention, stroke signs and symptoms, actions to take, and the importance of follow-up appointments. It was identified that there was inconsistent documentation of this education. A process to accurately document the provided education was needed.
Purpose: To design a process that ensures that 100% patients admitted for stroke or TIA are provided with consistent and concise education, to provide consistent documentation of education completion for the patient’s record, to document level of understanding, and to determine satisfaction with care.
Method: Utilizing GetWell Network an interactive education system, the patient views and completes a 5-question views education post test and a program satisfaction questionnaire. Education documentation includes all 5 points: Activation of EMS -Call 911, Post Discharge Follow-up, Medications Prescribed/Education, Personal Risk Factors, and Warning Signs of Stroke. This methodology provides immediate feedback to staff, allowing them to provide patient/family/caregivers more education if needed.
Results: Prior to implementation, patient/ family/caregiver completion rates for all 5 points of stroke education was 85%, post implementation completion rates increased to 99%, a 14% increase.
Conclusion: This method of education and data collection provides effective consistent education, assessment of understanding of content, provides increased documentation compliance and prompt feedback regarding program satisfaction. A future plan to measure quality improvements by utilizing a similar process in the area of stroke perception of care and stroke program satisfaction is warranted.
- © 2012 by American Heart Association, Inc.